LaundryGo!Join

Privacy Policy

Last updated: April 25, 2026

1. Introduction

LaundryGo! (“we”, “our”, “us”) respects your privacy.

This Privacy Policy explains how we collect, use, and protect your information when you use the LaundryGo! app and services.

By using LaundryGo!, you agree to this policy.

2. Information We Collect

2.1 Personal Information

We may collect:

  • Full name
  • Phone number
  • Email address
  • Delivery address

2.2 Account & Usage Data

  • Order history
  • Preferences
  • App activity

2.3 Location Data

  • Real-time location (for pickup & delivery)
  • Address history

2.4 Payment Information

  • Payment method details (processed securely via third-party providers)
  • Transaction records

LaundryGo! does not store full card details.

3. How We Use Your Information

We use your data to:

  • Process and manage orders
  • Assign pickups and deliveries
  • Connect you with Vendors
  • Improve app performance and experience
  • Send notifications (order updates, promotions)
  • Prevent fraud and ensure security

4. Sharing of Information

We may share your information with:

4.1 Vendors

  • Name
  • Contact details
  • Order details

(So they can fulfill your service)

4.2 Delivery Partners (Riders)

  • Name
  • Phone number
  • Pickup & delivery locations

4.3 Payment Providers

  • To process payments securely

4.4 Legal Authorities

  • If required by law or to protect rights and safety

5. Data Security

We implement reasonable measures to protect your data.

However:

  • No system is 100% secure
  • You are responsible for keeping your account secure

6. Data Retention

We retain your data:

  • As long as your account is active
  • Or as required for legal, tax, and operational purposes

7. Your Rights

You have the right to:

  • Access your data
  • Update or correct your information
  • Request deletion of your account

To make a request, contact us at: support@laundrygo.com

8. Cookies & Tracking

LaundryGo! may use:

  • Cookies
  • App analytics tools

To improve performance and user experience.

9. Third-Party Services

LaundryGo! may use third-party tools (e.g. payments, analytics).

We are not responsible for their privacy practices, but we only work with trusted providers.

10. Children's Privacy

LaundryGo! is not intended for users under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Continued use of the app means you accept updates.

12. Governing Law

This Privacy Policy is governed by the laws of Kenya.

13. Contact Us